Refund & Cancellation Policy

Last updated: 7 October 2026

This Refund & Cancellation Policy explains how cancellations, refunds and billing adjustments are handled for digital marketing services provided by Paras Digi Marketing ("we", "us", "our"). This policy forms part of, and should be read together with, our Terms & Conditions.

1. Our Approach

We aim to be fair and transparent. Because digital marketing is a service delivered over time and involves significant upfront planning, research and creative work, refunds are assessed based on the work already performed at the time of cancellation.

2. Cancellation by the Client

• You may cancel a service by providing written notice to [email protected].
• Unless a different notice period is agreed in your written proposal, we require 30 days' written notice for monthly retainer services.
• Services already delivered, and work already performed up to the date of cancellation, remain payable.
• Any advertising budget already spent on third-party platforms (such as Google or Meta) is non-refundable, as it is paid directly to those platforms.

3. Cancellation by Us

We reserve the right to cancel or suspend services if:

• Payment is not received in accordance with the agreed terms.
• You request or require us to act in a way that is unlawful or breaches platform policies.
• A material breach of our Terms & Conditions occurs.

In such cases, fees for services already performed remain payable, and any prepaid fees for undelivered future services will be refunded on a pro-rata basis.

4. Refunds

• Before work begins: If you cancel before any work has commenced, you may be eligible for a full refund of prepaid service fees, less any non-recoverable third-party costs already incurred.
• After work begins: Refunds are calculated on a pro-rata basis, taking into account the work completed and deliverables provided up to the date of cancellation.
• Completed deliverables: Fees for completed deliverables (for example, a finished design, content piece or campaign setup) are non-refundable.
• Advertising spend: Amounts paid to third-party advertising platforms are non-refundable by us.

5. How to Request a Refund

To request a refund, please email [email protected] with:

1. Your name and business name.
2. The invoice or service reference.
3. The reason for your refund request.

We will acknowledge your request within 3 business days and aim to resolve all refund requests within 14 business days.

6. Approved Refunds

Approved refunds will be issued using the original payment method where possible, or by another mutually agreed method. Refunds may take up to 10 business days to appear, depending on your bank or payment provider.

7. No Refund for Results

As explained in our Terms & Conditions, digital marketing results depend on many factors outside our control. Refunds are not provided on the basis that a particular result, ranking, lead volume or revenue target was not achieved. Refunds relate to services not delivered, not to outcomes.

8. Chargebacks

We encourage you to contact us directly to resolve any billing concern before initiating a chargeback with your bank or card provider. We are committed to resolving issues fairly and promptly.

9. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

• Business: Paras Digi Marketing
• Proprietor: Paras Singh
• Email: [email protected]
• India: 8PX4+PMP, Veerappanchatram, Erode, Tamil Nadu 638004, India
• Australia: Level 1, 11 York Street, Sydney NSW 2000, Australia